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Answers for every question.

The most common questions about ordering, import, warranty and documents — explained clearly, in your language.

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Frequently asked questions

Order and payment

How does the order process work?

You pick the car from the catalog, place the order, pay a 50% deposit, and we handle everything else — inspection, transport, customs.

What deposit is required?

The standard deposit is 50%. The rest is paid when the car arrives at the port.

What payment methods do you accept?

Bank transfer, cash (up to the legal limit), leasing, mixed payment.

Can I finance through leasing?

Yes, minimum 20% deposit, 12-60 months term. Approval in 3-5 business days.

Import process

How long does the full import take?

Delivery takes up to 3 months: selection and inspection, sea transport, customs and handover.

What happens if an issue appears during inspection?

The deposit is fully refunded within 5 business days and we can look for an alternative at no extra cost.

Can I see the car before buying?

Yes. We provide a detailed photo report of the car before ordering.

How does transport work?

Sea transport by two methods: in a closed container or RoRo — on the ship deck. Full insurance included, real-time tracking from Busan to Constanța.

Warranty and service

What does the QCars warranty cover?

Engine and gearbox. Does not cover normal wear.

Where can I service the car?

Partner network of authorized services in Chișinău and major cities.

What happens after the warranty expires?

Free technical consultation continues. Direct access to Korean suppliers — parts in 2-3 weeks.

Documents and customs

What documents do I get with the car?

Technical booklet, conformity certificate, tax invoice, Seoul inspection report, customs declaration.

Does the car come already registered?

No. Registration is done by the client, and we assist with the paperwork. The client receives the car, the technical passport, the handover act and the photo report.

Are there hidden fees?

No. The initial offer includes: car price, transport, customs, warranty. Registration is not included and is done by the client.

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